Use cases for contact center AI by industry

Automotive

Offer customers innovative and personalized ownership experiences, from purchase to service.

Retail

Deliver fast and effective service that turns window shoppers into brand advocates.

Telecommunications

Help customers find the right product mix and quickly troubleshoot their most pressing problems.

Airlines

Automate away time-wasting tasks, train agents faster and respond to irregular operations with agility.

Travel and Hospitality

Elevate travel and hospitality customer experiences post-pandemic with Cresta’s generative AI platform

Finance

Drive better CX, ensure compliance, and unlock revenue opportunities—all while working more efficiently and effectively.

Insurance

Help representatives resolve policyholder questions with timely information while meeting compliance standards.