AWS CCI and Cresta’s real-time platform provide easy and flexible ways to deliver a world-class customer experience.
By using AWS Contact Center Intelligence (CCI), organizations can quickly and easily develop intelligent contact center solutions powered by AWS CCI, enhanced with Cresta’s real-time conversational intelligence.
Cresta features AI-powered real-time assistance that puts insights into action and guides agents down sales and service paths that are proven to deliver.
Cresta also automates coaching by automatically surfacing coachable moments to managers and leadership teams.
Cresta observes customer interactions to learn what experts do differently and automatically puts these insights into action through real-time agent assistance.
With Cresta’s native integration with AWS Contact Center offerings, organizations can stand up intelligent contact center solutions in days.
Cresta offers a native integration to Amazon Transcribe, an automatic speech recognition service that makes it easy for developers to add speech-to-text capabilities to their applications.
With Cresta and AWS CCI, customers can also leverage off-the-shelf functionalities powered by AWS ML, such as Amazon Connect, to gain greater efficiencies and deliver increasingly tailored customer experiences — with no ML expertise required.