Live prompts and personalized coaching presented during each conversation help every agent perform like a top-performer.
Suggested responses and behavioral coaching presented during conversations help agents perform their best.
NLU-powered searches automatically pull up relevant articles to help agents answer questions faster.
RPA automates repetitive tasks like lead and ticket creation so teams spend less time on manual data entry.
Monitor every conversation, track agent performance and uncover coaching opportunities so managers can spend more time coaching and less time reviewing transcripts.
Monitor agent and team progress against key behaviors and success criteria.
AI-powered recommendations highlight where to invest coaching efforts and where to stay the course.
Improve and accelerate coaching with features like live-assist, unified responses, and chat drill-downs.
Understand the big picture with conversational analytics that surface how customers, teams, and managers are performing.
Customer sentiment and intent analysis help identify emerging business trends.
Compliance reporting ensures teams are delivering messaging that is compliant with brand guidelines and training.
Reports highlight onboarding performance and opportunities to accelerate the path to expert.
Cresta’s intelligence layer quickly integrates into your existing CRM, contact center, chat and voice solutions. Install in minutes and start seeing real results in weeks.
Cresta keeps your data safe with best in class data and information security practices.
All customer PII is automatically redacted, keeping data safe and your compliance scope narrow.
Test out the Cresta platform as a fully contained on premises deployment.