Cresta Conversation Intelligence
Unlock better agent performance and increase operational efficiency at scale with AI that understands the content and context of every conversation.
Datasheets Library
Cresta Quality Management
Cresta’s AI instantly auto-scores every conversation for compliance and performance with precision accuracy. Unlock targeted agent coaching that actually drives results, while dramatically cutting QM costs.
Cresta Coach
Cresta discovers agent behaviors, connects them to business outcomes to pinpoint what really matters, and surfaces specific coaching actions for every agent, so supervisors can coach with confidence.
Cresta Opera: harnessing AI to create outcomes with clicks, not code
The no-code command center for building AI driven rules that power coaching, QA, and real-time agent assistance
PII Redaction | Cresta Chat and Voice
In this document, we outline how Cresta handles sensitive personally identifiable information (PII) in a secure, compliant manner while aligning with industry best practices aimed at protecting the privacy of end users and mitigating business risks for customers.
Cresta Virtual Agent
Drive efficiency and business outcomes through intelligent automation and generative AI.
What Sets Cresta’s Real-Time Intelligence Apart
A key benefit of Cresta is the power of our underlying AI platform - the Real-Time Intelligence Platform - which takes advantage of the latest research and advances in conversational AI, large language models, natural language understanding, and more.
Auto Summarization & Note Taking
With Cresta's Auto Summarization & Note Taking, say goodbye to tedious tasks and After Call Work that are slowing down your agents.
Knowledge Assist
Cresta’s Knowledge Assist gives agents seamless access to the information they need to resolve customer issues quickly.
Cresta Agent Assist for Voice
Cresta’s AI-driven Agent Assist uses real-time coaching and guidance to help agents expertly navigate customer conversations. With Agent Assist, agents get the support they need to deliver business outcomes and world-class CX.
